Tianu Furniture guarantees that all our furniture items are free from faulty materials and craftsmanship errors. We provide a One Year Limited Warranty on manufacturing defects. The warranty covers frame structures, joinery, finishes, internal components, and fittings against manufacturing defects for One Year from the date of delivery.

Limitations and Exceptions

1. Natural Material Characteristics: Features such as grain patterns, colour variations, and other natural marks in materials like wood are not considered defects.
2. Exclusion of Wear and Tear: Deterioration due to normal ageing, including but not limited to wear, staining, and fading, is not covered.
3. Upholding care and appropriate use are crucial to maintaining your entitlements under this warranty. The warranty becomes void if your Tianu Furniture product is harmed due to harsh cleansers, abrasive agents, or unsuitable cleaning substances.
4. This warranty doesn’t encompass damage stemming from neglect, mistreatment, routine ageing, or mishaps, such as, but not restricted to, burns, incisions, abrasions, ruptures, dents, discoloration, or harm from household pets.
5. This warranty isn’t applicable for products utilised outdoors.
6. Any alterations to the product by the customer or entities unauthorised by Tianu Furniture will render this Warranty null and void.
7. Items repaired or replaced within this Warranty will remain under the original warranty for its remaining period.
8. As fabrics and leather are sourced from third-party suppliers and not manufactured by Tianu, no warranty is extended for their wear, fading, pilling, staining, or durability.
9. The Warranty covers manufacturing defects identified within the warranty duration, including the cost of materials, replacement parts, labour, and shipping expenses.
10. Individual comfort preferences are not seen as manufacturing faults.
11. For manufacturing defects detected post-warranty, the cost of materials, replacement parts, and any labour or shipping expenses will be borne by the customer.

Claim Procedure

1. Initial Contact: Submit a claim via email to care@tianufurniture.com. Include a detailed description of the issue, and clear photographs showing the defect.
2. Assessment: Tianu Furniture will assess the claim and may request additional information or conduct a physical inspection if necessary.
3. Resolution: If the claim is accepted, Tianu Furniture will determine whether to repair or replace the affected item. The decision will be communicated to the customer along with the next steps.