Shipping & Delivery Policy

Order Confirmation

1. Once you place your order on the Tianu website, you will be directed to the checkout page. Check out is complete when payment has been made and the order is deemed confirmed. (Order Confirmation).
2. Upon Order Confirmation you will receive an e-mail from Tianu confirming the details of the product/s ordered by you on your registered e-mail address.

3. If you do not receive an email within 24 hours you can contact our Customer Care at care@tianufurniture.com or call us on +91 9920911613 / 022-35114597/ 4610.

 

Delivery

4. Currently, Tianu ships to the following states:

  • Andhra Pradesh
  • Bihar
  • Chhattisgarh
  • Goa
  • Gujarat
  • Haryana
  • Jharkhand
  • Karnataka
  • Kerala
  • Madhya Pradesh
  • Maharashtra
  • Odisha
  • Punjab
  • Rajasthan
  • Tamil Nadu
  • Telangana
  • Uttar Pradesh
  • Uttarakhand
  • West Bengal
  • Chandigarh
  • Daman and Diu
  • Delhi
  • Puducherry
5. The expected dispatch time for an order is 6 to 8 (six to eight) weeks from the date of Order Confirmation. For In-Stock Items only, the expected time for dispatch is 3 to 4 (three to four) weeks from the date of Order Confirmation.
6. In the event that your order comprises of In-Stock items together with other items, the expected dispatch time will be 6 to 8 (six to eight) weeks from the date of Order Confirmation.
7. If the order value exceeds INR 15,00,000 (Indian Rupees Fifteen Lakhs) you will be provided with a dispatch date specific to your order (approximately 8-10 weeks from the date of order confirmation).
8. On rare occasions, orders may be delivered outside of the date ranges (specified in 5, 6, 7 and 8 above) are not fixed and may be extended if we are facing a higher than usual volume of orders, Logistical issues beyond our control; Unsuitable weather conditions; Political disruptions, strikes, employee-lockouts, etc.; Acts of God such as floods, earthquakes, etc.; Other unforeseeable circumstances. In such events of delay, we will make reasonable attempts to inform you via email or calling on the mobile registered with us.

9. Our team will co-ordinate and communicate the tentative date of delivery (Delivery Date) by e-mail at least 10 (ten) days prior to the delivery of your order.

10. For orders where the fabric is provided by you, we expect to receive the fabric in our warehouse within 2 weeks of the order confirmation date. In the event of any delay in the receipt of fabric, a new delivery date will be communicated to you.

 

Delivery Costs

11. Shipping and delivery fees are charged based on the schedules attached below. Shipping charges may vary based on the order value of the products added to the cart.

Lower limit

Upper limit

Delivery Costs
within the city
limits of Mumbai

Delivery costs
outside city limits
of Mumbai

1000

50,000

2,500

3,500

50,001

1,00,000

3,000

4,500

1,00,001

1,50,000

4,000

6,500

1,50,001

2,00,000

4,500

8,500

2,00,001

2,50,000

5,000

11,500

2,50,001

3,00,000

7,000

13,500

3,00,001

4,00,000

9,000

17,500

4,00,001

5,00,000

12,000

22,500

5,00,001

6,00,000

13,500

27,500

6,00,001

7,50,000

15,500

35,000

7,50,001

10,00,000

17,500

45,000

10,00,001

12,50,000

20,000

55,000

12,50,001

15,00,000

25,000

68,500

15,00,001

and above

30,000

85,000

* Thane, Vashi, Dahisar, Sanpada, are considered outside the city limits of Mumbai.


 

Delivery and Assembly

12. As part of our White Glove Service, your furniture order will be brought into your home, placed in the room of your choice, and all packaging will be removed.

13. Your signature on the shipment receipt/challan will be deemed as acceptance of the shipment. If you are not present to receive the shipment of goods personally, you are requested to authorize a representative to sign the shipment receipt/challan on your behalf. For any claims, requests, cancellation or refund please refer to our Cancellation and Refund Policy

14. Shipments with an order value of over INR 1,00,000 (Indian Rupees One Lakh) will be accompanied by a supervisor. The supervisor accompanying the shipment will supervise the unloading and unpacking of the product.
15. All our furniture, except beds, is delivered pre-assembled. We do not provide assembly service for beds outside the city limits of Mumbai. Assembly instructions are clearly marked on the furniture and a bed can be easily assembled by any local carpenter.

16. It is your responsibility to ensure that the furniture ordered fits through the entryways of your home. If the furniture does not fit through an entryway, Tianu will not be liable in any way whatsoever. We strongly encourage you to study the sizes mentioned on the product page carefully so that the pieces ordered fit through the entryways and rooms in your home. For further assistance, please refer to the following video https://youtu.be/y2sRE-ASGHQ.

17. STAIRCASE DELIVERY – Rates as per Clause 12 apply for staircase deliveries up to the 2nd floor. Beyond that, if no elevator is available, there will be additional delivery costs based on actuals. This cost will be communicated to you via email & will need to be cleared prior to dispatch.

18. Special means delivery – If any piece cannot be delivered through standard entryways, special arrangements such as hoisting may be necessary. Please note that these special handling requests will incur additional charges, which will need to be paid by you to our packers on site prior to delivery.

19. Please note that for deliveries with access issues, the furniture will be delivered to the ground floor of your premises (or to a spot closest to your doorstep as is feabible and allowed by the local housing society rules) and this will be deemed a completed delivery. We request you to provide us with the correct address and phone no. details at the time of placing the order.
20. We request you to provide us with the correct address and phone no. details at the time of placing the order.
21. At Tianu, we are committed to sustainability, which is why our packing materials are reusable. Our team will unpack, remove and retain the packaging materials after delivery to ensure minimal waste. Should you require the furniture to remain packed for any reason such as ongoing site work, kindly notify us in advance so that appropriate arrangements can be made and costs can be communicated to you.

22. In case you wish to change your shipping address after placing your order, you can Contact Us on +91 9920911613 / 022-35114597/ 4610, Monday to Saturday from 10:30 am to 6:30 pm or reach out to us via e-mail at care@tianufurniture.com. The shipping costs may be revised based on the NEW address provided by you.


 

Holding Costs or Delayed Delivery Charges

23. If your site is not ready and as a result you are unable to take delivery of your order, you will need to inform Tianu at least 10 days before the dispatch date to reschedule your delivery.

24. If you are planning to travel and will be unavailable on the contact number, please inform us 10 days in advance so that we can plan the shipping and delivery as per your convenience. 

25. We offer a grace period of 1 week to hold your order in our warehouse; in the event of your non-availability to accept delivery, post this a Holding Cost’ or Delayed Delivery Cost’ will be applicable to your total order value on a weekly basis

26. In both the above cases (23 and 24), holding Costs will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request for more than 7 days.

27. The Holding Cost is calculated at the rate of 1.5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.
28. We will notify you via an e-mail with a detailed breakup of the charges levied (on a weekly basis) and/or bill you pro-rata for the number of days (beyond the 7 day gratis period that the order has been withheld on your request)
29. The Holding Cost must be paid before dispatch of your order from our warehouse. 

30. For further please contact us on +91 9920911613 / 022-35114597/ 4610, Monday to Saturday from 10:30 am to 6:30 pm or reach out to us via e-mail at care@tianufurniture.com

 

Damaged Products

31. We recommend that you personally inspect the product(s) for any damage when you receive your shipment. If you have any concerns please raise them with Tianu before the packers leave the premises. Please refer to our Cancellation and Refund Policy for further details on claims, refunds and repairs.

32. Your signature on the shipment receipt/challan will be deemed as acceptance of the shipment in good condition.